退款政策

The terms, method, and information for the return and refund of Product(s) you purchase from Us shall be in accordance with Our Returns & Refunds Policy.

If you are not completely satisfied with your purchase, you may return the Product to Us within the stipulated time. To be eligible for return, the Product must be unwashed and unworn, in good condition (unless return is due to a defect found in the Product as evidenced by the clear snapshot shared with Us), and with original Product tags still attached and intact (if Product is brand new).

We do not accept returns for Products that:

  • are purchased under "Buy 1 Get 1 Free" campaigns;
  • are purchased under any sale campaigns or promotional events held by us from time to time;
  • are deemed to be non-refundable items due to hygienic purposes;
  • are based on reasons of colour variance or measurement difference between 0.5 - 1";
  • are stated as non-refundable items at the point of purchase.

For avoidance of doubt, sale of the Products under categories as stated in this Clause is final and cannot be returned, exchanged or refunded.

It is your responsibility to ensure the Product returned to us is in the same condition as it was when received by you, packaged properly, and trackable (if return is done via courier). We shall not be liable for any returned Product lost, delayed, or damaged in transit, therefore We recommend you package the returned Products carefully and send it to us via trackable carrier to ensure it reaches us in good condition.

Returns outside of the stipulated timeframes may be accepted at the sole discretion of Refash.

In the event We find the Product was returned to us in an unsuitable condition and/or the Product was not returned in accordance with the process set out in this Clause 8, We may at Our discretion decide:

  • not to accept the Product or process your refund; and
  • to return the Product to you, upon which you may be required to pay all reasonable costs incurred by Us in returning the Product to you. We reserve the right to deduct all such costs incurred by Us from the Refash Points (as defined below) that you may have in your Account (if applicable).

In such a case, We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

** Customers returning goods from the EU will have the import VAT that was paid on their orders delivery deducted from their refund amount. If customers wish to reclaim this VAT, they will need to do of their own accordance.